It’s important to us that you’re happy with your Flowerglow purchase. If you’re not totally satisfied you can return it within 14 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, as long as it’s in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange only if the returns criteria are not fully met.

Change or cancel an order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it, this is because we use an automated system that instantly sends your order to our fulfilment centre.

Faulty, Damaged or Incorrect Item/s

Apologies if any of the item(s) your have received are faulty, damaged or incorrect.  Please notify our Customer Service team as soon as possible and we will rectify the problem with as little inconvenience to you as possible.  Please note you have 14 days from the day after your receive the goods to advise us of the above.

Returns Procedure

To return or exchange a product, first contact us with a brief description of why you would like to return your order. We will then get back to you with more details and a return address. We will reimburse you the cost of returning a product back to us if the item is deemed faulty, however we will not cover any charges back to flowerglow if you change your mind or want to cancel the order.

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